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FAQ- Get Answers to Some Frequently Asked Questions

We have answered some of the questions that are frequently asked. If you have any further questions please do not hesitate to contact us.

All jewelry here at Poetry Jewelry is made to order! Most orders will be sent out within 1-2 business days, larger orders may take around 3-5 days. An effort is always made to ensure that the orders are shipped out at the earliest time possible. When items are bought, a message is sent our confirming receiving the order and its processing time. If any delays occur, you will be contacted immediately. See our Shipping page for more information.

We ship to most countries worldwide! We also offer express shipping to most countries. Learn more about our shipping. Please contact us if you cannot see your country on the list and we will give you the shipping price and assist through the process.

All of our jewelry is crafted from rhodium or platinum plated, rose gold or 14k gold plated brass. The plating is tarnish resistant and if taken care of  (see FAQ number 5), will last a long time. The stones used are cubic zirconia which are man-made crystals which offers the same sparkle as diamonds! All Swarovski used is genuine Swarovski Elements Crystal and pearls. Some designs will contain (where mentioned) Shell based pearls. Shell-based pearls are synthetic pearls covered with the nacre from natural pearls.

Ensure that minimal moisture comes in contact with the jewellery and try to store the jewelry in the resealable bag given in packaging or something of the similar sort. Learn more about how to care for your jewelry.

The jewelry well packed placed on jewelry cards and in resealable bags to ensure they are well protected. This is placed in a signature Sartin / velvet pouch which is then packaged in our signature gift boxes ready to go as gifts for others or a prized possession for yourself!

We understand that every bride & woman needs are different. We are glad and willing to work with you, to explore opportunities to customize your jewelry where possible to meet your needs.

For more information Visit our page on Custom Jewelry

We sincerely hope you will be happy with your purchase. We strive to provide 100% satisfaction to our customers, hence we have established a flexible return or exchange process. See how

IF you have any more questions, please contact us any time and we will be glad to clarify. Thank you!