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FAQ- Get Answers to Some Frequently Asked Questions

We have answered some of the questions that are frequently asked. If you have any further questions please do not hesitate to contact us.

Frequently asked questions

All jewelry here at Poetry Jewelry is made to order! Most orders will be sent out within 1-2 business days, larger orders may take around 3-5 days. An effort is always made to ensure that the orders are shipped out at the earliest time possible. When items are bought, a message is sent our confirming receiving the order and its processing time. If any delays occur, you will be contacted immediately.

We ship to most countries worldwide! We also offer express shipping to most countries. Learn more about our shipping

Yes! Use the appropriate coupons to get the following amount off.

Spend over $75 USD get 10% off – coupon code – POETRY10

Spend over $150 USD get 15% off – coupon code – POETRY15

Spend over $300 USD get 20% off – coupon code – POETRY20

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All of our jewellery is crafted from rhodium or platinum plated, rose gold or 14k gold plated brass. The plating is tarnish resistant and if taken care of  (see FAQ number 5), will last a long time. The stones used are cubic zirconia which are man-made crystals which offers the same sparkle as diamonds! All Swarovski used is genuine Swarovski Elements Crystal and pearls. Some designs will contain (where mentioned) Shell based pearls. Shell-based pearls are synthetic pearls covered with the nacre from natural pearls.

Ensure that minimal moisture comes in contact with the jewellery and try to store the jewelry in the resealable bag given in packaging or something of the similar sort. Learn more about how to care for your jewelry.

The jewelry well packed placed on jewelry cards and in resealable bags to ensure they are well protected. This is placed in a signature velvet pouch which is then packaged in our signature gift boxes ready to go as gifts for others or a prized possession for yourself!