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Hello Lyne, Thank you for your feedback and your wonderful review! We are delighted to hear that you are pleased with the jewelry and its quality. We understand your frustration and generally, when unexpected additional charges arise. We apologize if our mentioning of potential additional charges for purchases made outside of Canada on our shipping page is not prominent enough.
We appreciate you bringing this to our attention, as it gives us the opportunity to provide further clarification.
It is important to note that all shipments entering Canada with a value exceeding $CAD 20 are subject to duties and taxes (GST/HST) as determined by the customs and local authorities. Additionally, carriers charge a handling fee for processing these shipments.
For your reference, postal companies such as Canada Post typically charge a handling fee ranging from CAD $ 9 to 10 and the courier companies higher which about CAD $ 17 to 19.
We hope this information helps, and we sincerely appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us. We value your satisfaction and are committed to providing a positive shopping experience for our customers. Thank you once again for your support and feedback and choosing Poetry Designs!

Thank you so much for your kind words and the review. Wishing you and your granddaughter all the very best! Thank you once again for choosing Poetry Designs