Shipping

Shipping Information - Poetry Designs

At Poetry Designs, we offer and provide Fast, Reliable, and affordable shipping worldwide. We aim to get your beautiful jewelry to you as quickly and securely as possible.

Quick Facts:

  • Processing Time: All orders are processed and sent out within 1 to 3 business days. (Some complex designs or busy periods may take slightly longer; we will always inform you in advance.)
  • Tracking: All shipping options include tracking so you can follow your order's journey.
  • Worldwide Shipping: We ship our jewelry to customers all around the globe!

1. Express Delivery (Fastest - Recommended for Urgency)

  • Delivery Time: 3 to 7 Business Days (Average)
  • Carrier: DHL Express
  • Key Features:
    • Fastest, day-definite delivery.
    • Regular updates on your shipment.
    • 99% on-time service.
    • Trackable on the DHL Website.
    • Flat Shipping Rate.
  • Important Notes:
    • Cannot deliver to PO Box addresses.
    • If your address is in a remote location, we will send by Priority Service (you will be notified).
    • Additional charges may apply for Express Delivery to remote locations (we will inform you).
  • Customer Service: Contact Poetry Designs or DHL Express directly.

2. Priority Delivery (Medium Speed - Cost-Effective)

  • Delivery Time: 9 to 12 Business Days (Average)
  • Carrier: Postal Network (e.g., Australia Post, then your local postal service( USPS, Royal Mail, Canada Post, Etc.)
  • USA, Canada, UK, Most EU Countries- 5 to 8 Business days
  • Key Features:
    • Cost-effective option.
    • Signature is required upon delivery.
    • Trackable.
    • Flat Shipping Rate.
  • Important Notes:
    • Can only deliver to street addresses (no PO Boxes).
  • Customer Service: Contact Poetry Designs or your local postal service.

3. Standard Delivery (Economical & Secure - Free Shipping)

  • Delivery Time: 12 to 18 Business Days (Average)
  • Carrier: Postal Network (e.g., Australia Post, then your local postal service)
  • Key Features:
    • FREE DELIVERY!
    • USA, Canada, UK, Some EU Countries- 9 to 12 Business days.
    • Very cost-effective.
    • Can deliver to both PO Box and street addresses.
    • Trackable.
    • Flat Shipping Rate.
  • Important Notes:
    • Choose this option if your order is not urgent.
  • Customer Service: Contact Poetry Designs or your local postal service.

How Do I Track My Order?

  • DHL Express (Option 1): Track directly on the DHL Website.
  • Priority & Standard (Options 2 & 3): Your shipments are trackable on the Australia Post website and your country's local postal service website (e.g., USPS, Canada Post, NZ Post, Royal Mail etc.) once the shipment arrives in your country for more accurate last-mile information.
  • Need Help Tracking? Contact Poetry Designs or your local postal service with your tracking number.

Customs Duties and Taxes (International Orders)

Please be aware that all items entering your country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national and state laws.

As the buyer, you are responsible for all duties, taxes, and incidental charges incurred. All shipments are sent with invoices for customs purposes.

Specific Country Information:

  • United Kingdom (UK):
    • VAT is collected by Poetry Designs for product values less than GBP 137.00.
    • If the product value is above GBP 137.00, duties, taxes, VAT, and other related charges are collected from the buyer upon arrival. It is the buyer's responsibility to make this payment before receiving the shipment.
    • We do not ship to Northern Ireland.
  • European Union (EU) Countries:
    • VAT is collected by Poetry Designs for product values less than Euro 150.00.
    • If the product value is above Euro 150.00, duties, taxes, VAT, and other related charges are collected from the buyer upon arrival. It is the buyer's responsibility to make this payment before receiving the shipment.
  • New Zealand:
    • All shipments are sent via Standard Delivery or Express Post with tracking.
    • If you need urgent delivery (3-5 business days), please contact us for express shipping rates and information.
    • Note: GST and duties, if applicable, will be charged on arrival, and you will be notified by the shipping company or local authorities
  • Canada:
  • Switzerland:
    • All consignments from abroad are subject to customs assessment and clearance. The receiver is liable for customs duties and VAT.
    • All shipments are sent with a tracking number.
    • Visit Swiss Post and DHL Express websites for more information.
  • Norway:
    • All shipments from abroad are subject to customs assessment and clearance. The receiver is liable for customs VAT and duties if applicable.
    • All shipments are sent with a tracking number.
    • Visit Australia Post, Posten, and DHL Express websites for more information.
  • Israel: