We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@poetrydesigns.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@poetrydesigns.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@poetrydesigns.com.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@poetrydesigns.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@poetrydesigns.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@poetrydesigns.com.au.
RETURNS AND EXCHANGE
We sincerely hope you will be happy with your purchase. We strive to provide 100% satisfaction to our customers, hence we have established a flexible return or exchange process.
We request all our customer to inspect your items carefully as soon as you receive it. If you notice any problem you must contact us at info@poetrydesigns.com.au within 24 to 48 hours of receipt of your shipment. We would also request you to please send us the photograph highlighting the problem if possible. We will reply as quickly as possible to resolve your issue. If there is no problem or any sorts and want time to decide on return or refund please contact us within 5 days from the date of receipt of the product.
We take utmost care to write the indicative measurement of each piece of jewelry in our product description if you still have any queries please reach out and we will clarify them immediately. We understand that there are times despite all precautions the jewelry you receive may not be the suitable for you, we are happy to offer you Exchange or Store credit.
Returns for an Exchange
If you simply change your mind or want to return, No questions asked, we will accept the same, we are happy to provide a full store credit or a refund (read below). The product must be in its original packaging and unused. For hygienic purposes, we do not accept products that have been worn or removed from the original packaging. Once the product is received, your Poetry Designs account will be processed for the store credit or Refund as agreed upon. Please ensure that the return is sent back to us in the original packaging safely packed.
Store Credit- If you would like to return your purchased product in exchange for another product we will give you store credit of the product value less the shipping amount that can be used towards the purchase of another product.
How to use the Store Credit?
There is 90 days limit on the usage of your store credit after which the store credit will lapse. Once the return is effected, the customer’s account will be credited with a store credit. To use the store credit amount, please log into your account, add to cart any product and at the checkout, you will able to use the store credit. You will also be able to view the amount of store credit available in your My Account menu. (View)
Refund of excess after the exchange
We will work with you to process the exchange and adjust the amount already paid based on the value of the new product.
Return for a Refund
If you like to simply return and need a refund, no questions asked we will refund 90% of the product value less the shipping amount. The 10% is the restocking fee to cover our basic cost that is incurred during this transaction. Thank you in advance for your understanding. Please ensure that you contact us within 5 days of receiving the item
Read more on how to return
Return and Replacement of Damaged Shipments
Each of the pieces has been handpicked and quality checked before they are shipped to you, however, despite our efforts due to circumstance beyond our control, there is a possibility of damage to the jewelry when you receive it. Don’t worry, we at Poetry Designs will happily replace any damaged or defective product.
How to Complete a Return
E-mail info@poetrydesigns.com.au with the order number, within 5 days of receiving the item for a return or exchange.
If the customer's return is approved, Poetry Designs will forward the return address. Return postage is the customer's responsibility.
Please include the invoice of your purchase with the package.
Please ensure the items are sent back within 3 days of return approval through registered post and the tracking number is emailed to us.
All items must be in their original boxes and packaging and be in new, unused condition to complete the return for store credit or exchange for the order.
It is the responsibility of the customer to ensure that the shipment is returned safely and securely.
Refund or store credit will be effected only on receipt and inspection of products.
* If no contact is made within 5 days and the product is not sent out within 3 days of that, the order will not be eligible for a store credit.
** Items returned damaged or in a used condition only partial store credit/ refund will be given based on the assessment.
